Shipping & Returns
Australia & New Zealand
- Free standard shipping for orders over $99.00
- Orders $99.00 and under are charged at a flat rate of $9.95
- Free express shipping for orders over $99.00
We ship Monday to Friday and strive to dispatch same day for all orders received by 1 pm (AEST) on a business day. Otherwise, all orders will be dispatched within 24 hours or the next business day. We use Australia Post Parcel Post and Express Post for deliveries.
- QLD Metro – up to 2 business days
- QLD Country – up to 5 business days
- ALL OTHER STATES Metro – up to 3 – 6 business days, depending on exact destination
- ALL OTHER STATES Country – dependent on your location. Please visit Australia Post’s website to estimate delivery time.
Express Post – next business day delivery if ordered before 1 pm AEST and the delivery address is within the Australia Post Express Post network. Includes all Australian capital cities and major metro areas (excludes Darwin and areas outside of Perth CBD). More information on the Express Post Network and postcodes included can be found on the Australia Post website
Unfortunately, we cannot accept responsibility for any delays in your parcel/order from the moment it is collected by Australia Post.
Tracking your order
Once your order is packed and ready for dispatch you will receive an email with tracking information. Please keep in mind that the tracking number will not become active until it has been picked up by Australia Post.
Australia Post: www.auspost.com.au/track/track.html
Alternatively, log in to your Recov Faster Account to see your order status and shipping details.
If by mistake you’ve entered the wrong address please email firstname.lastname@example.org as soon as possible. If your order has not been dispatched, we will be able to update your order with the correct shipping details. If your order has already been dispatched, you’ll need to contact Australia Post to redirect the parcel.
If a package is returned to us due to an address error (or any other error) made by you, you will be responsible for any further freight charges incurred in redelivering the order to you.
You may have to pay local import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier or your local government. Obligations in this regard vary from country to country. We will not be liable for packages refused or held by customs for delivery. We do not take responsibility for any extra charged to the customer by customs/duty/VAT. If a package is returned to us due to a breach of your countries import regulations, you will be responsible for any costs associated with this. A refund may be issued for product only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, you will not receive credit for the order or shipping cost. If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, we will instruct the carrier to abandon the package. You will not receive a refund for the merchandise or shipping cost.
We strongly recommend that you contact your customs office and ask about import regulations and requirements before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.